Arby's - 4733 East Rockton Road, Roscoe

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Reviews about Arby's

• Mark Wilder
  ★ ☆ ☆ ☆ ☆
  I Bought the new gobbler sandwich, a beef gyro and a large fry. My girlfreind was eating the gobbler sandwich when she started spitting out her food because she had just bit into the back half of a full size fly that was cooked into the sandwich. I called Arby's and they asked me to bring the sandwich to them so they could verify, I returned to Arby's with 80 percent of the sandwich left and the entire front of the fly still cooked into the sandwich. I showed the manager and all she did was apologize and offer me a couple coupons for a specific sandwich that I don't even like. I requested a refund and the manager said no problem but only refunded the sandwich with the fly in it and not the gyro or fry that I had also ordered. I explained to her that the beef gyro and fry were sitting at my home getting cold on the kitchen table because i had to drive back to the restaurant to return the sandwich with the fly in it. And honestly at this point I was pretty grossed out and no interest in eating the other sandwich. She argued that she had already given me the coupons but after going back and forth she ended up agreeing to refund the rest of the meal. After I got home I realized that she still charged me for the fry and had only refunded the 2 sandwiches. I can't believe that a company like Arby's wouldnt automatically provide a full refund in a situation like this, my girlfriend had eaten half a fly from there sandwich and there response is a partial refund and a coupon to try a new sandwich they have. I'm disgusted at the terrible service and will never eat at Arby's again.

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